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Next Horizon can utilize remote troubleshooting time at a fraction of the cost of sending a technician to your business. As long as you have a broadband internet connection we can take remote control of your desktops with out a security risk. This does not require any technical knowledge what so ever of Networking or Computer configuration on your part. We will walk you through connecting to a web site with a session number so we can view, interact, or even show you our desktop.

With Remote Desktop Support:

• Real-time visibility:
  Next Horizon can Instantly view your entire desktop, including applications.
• Quick diagnosis:
  We can assist Immediately download patches or updates, test and run applications to ensure proper installation and configuration.
• Customer control:
  Next Horizon must first request permission and customer must grant it before any action can be performed.
• Two-Way desktop control or view:
  We can request view or control of customer’s desktop. There is also the ability show view or allow control of Next Horizon’s Technicians desktop.
• Two-way application sharing:
  Customers can choose to share only selected applications with Next Horizon to maintain privacy. We can also share our own applications to demonstrate products and features to the customer.
• File transfer:
  Files can be transferred to and from the customer’s system. The Technician can apply patches and updates during the session or get customer data files for further in-depth analysis.
• Remote printing:
  Our service representative can redirect printouts from the customer’s computer to a local computer for offline analysis.